Bingo Paper Not Sold in Specific Color Patterns Unless Requested

Bingo paper can be confusing, and ordering the right bingo books sometimes is difficult. This is especially true for our customers who are managing a bingo event for the first time. While we try to make this as easy as possible for our customers purchasing at WholesaleBingoSupplies.com, we always try to be a little more informative and a little more descriptive when we see an opportunity to help our customers. Well, one of those opportunities occurred just this week.

On Monday, we received a return from a customer who had ordered collated bingo books from us. I'll call this customer "Betty".

While Betty had received her order quickly and accurately from our standpoint, Betty felt that she had received the wrong product. Betty was asking for a refund. So, how could Betty feel that there was an error, and at the same time we felt that we had shipped her the correct order?

The confusion occurred because Betty had assumed that the pictured examples of our collated papers were the exact color scheme that she'd be receiving. However, this isn't the case. For example, when someone orders 6on-10up bingo paper from our website, we ship them the 6on-10up bingo paper that is carried in our inventory. These books could begin with purple or a number of other colors, and have various colors throughout. While we accomodate specific color requests, they can take longer and cost more because we often will have to manufacture these books from scratch. The pictures shown on our website are simply examples so that people understand the difference between a 6on-10up and a 3on-10up.

And, while the great majority of our customers don't care what color scheme they receive, it was important to Betty. And, I'll admit, it was a pretty easy for Betty to assume the examples shown was exactly what she'd be getting because while, we'd mentioned in a few places on our site that the paper bingo cards don't come in specific color patterns, we hadn't mentioned it enough.

So what happened? Well, first we apologized to Betty, and issued her a full refund for the bingo products she'd ordered. Next, we added more wording on our bingo cards page and collated paper page that hopefully will clear this up for everyone in the future. Finally, we simply hope that Betty keeps us in mind the next time she hosts a bingo fundraiser and gives us another try.